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Observe Supported Living Services recognizes that it has a duty to its Residences, staff, commissioners and anyone who is involved with it, to ensure the care and support it provides continues to be delivered at acceptable levels during a disruptive incident. Incidents may be caused by problems with IT, telephones, the building or external environment (such as weather), public health incidents such as coronavirus or flu pandemics or terrorism incidents. Through effective planning and testing of our BCP we aim to:

 Ensure the welfare of our staff, Residences and visitors

 Maintain clear communication during any disruption

 Reduce the frequency and impact of significant operational disruptions

 Continue to deliver safe, reliable, high quality care

 Fulfil any contractual obligations

 Maintain public and Residence confidence and the reputation of Observe Supported Living Services

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Services

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Single Accommodation

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Shared Accommodation

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Small Home

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Transitional Support

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